Contact Us

Bm1Centre continuously striving to provide and improve exceptional shopping experience for our valued customers. Any suggestions, opinions, feedbacks and ideas are more then welcomed and are taken seriously.

Nothing is ever too insignificant to voice out! All your messages are processed by our dedicated team formed by HUMAN and will respond to your needs appropriately.

Please do check out our FAQ section!

Contact Information

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Live chat

FAQ (Frequently asked questions)

Product | Privacy & Security | Delivery and Handling | Making Payment | Returns | Contacting Us

Product

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1Q:

Are all your products fresh and workable?

1A:

Definitely, 100%.
Working condition of the product is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to random quality control checks.

2Q:

Would you be able to find something not listed on your website?

2A:

Quite possibly. We have an extensive global supplier network which ensures our product range is the largest anywhere on the internet so we just might be able to find what you're looking for, even if it's been discontinued in your country. If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. You can contact us to check the appx. restock time. Contact our products department at [email protected] or fill the message box from above.

3Q:

Are you products genuine?

3A:

BM1Centre offers both genuine and aftermarket parts and accessories. As a business truly believing in and strictly practicing ethical trading standards, clear indications are visible in product details of each product for customers to differentiate between the two.

Privacy & Security

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1Q:

Are my details secure?

1A:

Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from BM1-CENTRE. We use the latest encryption technology available to ensure all your details are kept secured. We do not sell, rent or otherwise pass on any of your details to other parties. Ever.

Delivery and Handling

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1Q:

Why do you not offer pick-up ?

1A:

BM1Centre is associating with third-party logistics companies to form a strategic network in order keep our shipping rates as low as possible thus, transferring the savings to our customers by keeping our product pricing competitive. Therefore, BM1Centre is bound to our commitments with our partners in logistics which, limiting pick-up service at this time.

2Q:

How long will it take to get my order?

2A:

Delivery time will depend on the postal services in your area. All orders are dispatching from our distribution centre within 48 hours after all necessary details are confirmed. (If required.)

  • 2-6 postal working days for United States local location
  • 4-8 postal working days for Canada capital cities
  • 5-12 postal working days for most international destinations within CBD area
  • 9-20 postal working days for international destinations outside CBD area
  • NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.

3Q:

How will I know when my order has been shipped?

3A:

  • After placing your order, an auto-generated e-mail confirmation will be sent to you with your unique order number.
  • Check your Junk Mail folder.
  • Please add our e-mail [email protected] and to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.
  • If you do not receive the confirmation email without 12 hours after ordering, please contact us.
  • You can also check your order status and postal reference number here.
  • An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 48 hours after the order has been placed.

4Q:

What if my order hasn't arrived after 14 working days?

4A:

Delivery times do vary and depend on the postal service to the destination. While tracking service might be opted, it is an option to consider checking with your local post office as sometimes notice of attempted delivery may have been misplaced. Please contact us and we will follow up on your case.

5Q:

Do you ship to my country?

5A:

Yes. BM1Centre delivers to any locations that maintain regular postal services. However, postal rates and delivery timeframe will not be guaranteed. Contact us for accurate delivery costs.

6Q:

Do you ship to PO Boxes/APO/FPO Addresses?

6A:

Yes, we can ship to valid PO Box and military addresses. It is not suggested as delivery time maybe delayed due to parcels may keeping at reception / post office / collection centre etc. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason.

Making Payment

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1Q:

Do you take credit cards ?

1A:

We can only takes credit cards (VISA/MASTER), PAYPAL, Bank deposit. For full details about payment, check here.

Returns

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1Q:

What happens if I'm not happy with the product I receive?

1A:

We do cover all returning, exchange, unwanted returning within 7 days after receiving the items
There are 3 types of returns:

  • - Defect / DOA Returns
  • - Unwanted Returns
  • - Change of mind / Exchange returns

Please checkout our return policy following this link : here

Contacting Us

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1Q:

Why aren't I receiving answers to my emails?

1A:

Please note that we endeavor to answer all e-mails within 24 hours.
If you have not received any reply with 24 hours, please send follow-up emails again.
Please note that we close on SAT, SUN and public holidays.
* For long holidays like Xmas, Easter and New year, we will issue notice on store front.

2Q:

Why your online live chat is offline ?

2A:

Sorry that we are unable to run 24hr/7 live help the moment, please drop us message directly if our representative is currently offine.
We will be getting back very shortly ! We will keep improving !